Returns Policy

It can happen that you want to return an order. Perhaps because the product does not meet your expectations, or maybe there is another reason why you would not want to keep the order. Whatever the reason, you have the right to cancel your order within 14 days of receiving it without giving any reason. This applies only to a natural person who is not acting in the exercise of their profession or business.

You will then receive a full refund, excluding shipping costs. The cost for the return is at your own expense, and these will reasonably be equal to the shipping costs you paid during the purchase. If you use your right of withdrawal, the product with all accessories and, if reasonably possible, in the original state and packaging should be returned to us. To exercise this right, you should include the withdrawal form or send it in advance by email to hello@fonszari.com. We will then refund the owed amount within 14 days of the notification of your return, provided the product has been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is well packed when returned.

Excluded from the right of withdrawal are:

• Products that have been made according to your specifications (custom-made);
• Products marked as Specials and/or Limited Editions.

Withdrawal Form (PDF) | (Article 7. of our General Terms and Conditions)